If you have an IMap email address that belongs to more than one person in you office, please follow the steps below. 

1. Go to the main system setup> Email and Fax tab>IMAP SetupMSS_Imap_Screen.png.

2. Add the email account, and assign Support@yourdomain.com to an employee.

You only need to add it for one employee.

Add_Email_Account.png

3. Now Add it for the other employees using the instructions below.

Once it has been added to the Main System Setup, go the the people tab. 

People>search for Employee>Open person file>Add/Edit under Phone, Fax & Email>Add>enter email address (in this example support@yourdomain.com)> Click OK

 

Adding_Email_to_other_people.png

4. Repeat step 3 for any other employees that need to receive email for that address.